Objectives:
The aim of this article is to analyze the relationship between the right to good administration—as a constitutionally and European-level guaranteed individual right—and the paradigm of New Public Management, which promotes efficiency, decentralization, and market-based management mechanisms.

Material and methods:
It employs the dogmatic–legal method, as well as conceptual and comparative analyses of public management models. These are supplemented by systems analysis and the analysis of managerial processes. The article draws on an extensive review of the relevant literature (desk research) in the fields of public management, administrative sciences, and law.

Results:
Modern administration requires not only greater efficiency but also a new operational language, integrating the principles of the rule of law with the logic of flexible, open, and participatory management. The future of the public administration model depends on whether it can reconcile legitimate agency in times of crisis with enduring guarantees of individual rights, based on respect for constitutional values.

Conclusions:
Faced with uncertainty, unpredictability, and pressure for immediate action, public administration is experiencing a shift in its identity: from an arbiter and servant of the law to a reactive manager of crisis realities. As demonstrated, initially extraordinary measures are increasingly becoming part of a permanent legal architecture, and institutional responses are characterized by an instrumental approach to constitutional values, often in the name of agency. At the same time, the development of networked forms of coordination, the growing importance of the media and non-governmental organizations, and the increasing fragmentation of the legal system point to the need to change the current model of public governance.