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REVIEW PAPER
Human-robot interaction - what it means for human resource management
1
Wydział Inżynierii Zarządzania Politechnika Białostocka
2
Lomza Academy
3
University of Gdansk
These authors had equal contribution to this work
Submission date: 2024-07-21
Acceptance date: 2025-06-19
Publication date: 2025-07-17
Corresponding author
JoMS 2025;62(2):138-165
KEYWORDS
TOPICS
ABSTRACT
Development of robotics and growing use of robots in many areas of the economy and social life require research which will identify problems related to the use of modern technologies and the development of human-robot interaction (HRI, Human-Robot Interaction). Robotics, autonomous systems and artificial intelligence also create a number of new legal and ethical challenges. Research in this area has been expanding in recent years, but there are still issues that require in-depth scientific exploration. The objective of this paper is to systematize knowledge about interactions between people and robots, with particular emphasis on interactions in the work environment, and to identify research gaps in the analysed problem area. The following research questions were formulated: 1) What determines people's attitudes towards robots? 2) What are the key challenges in human-robot communication? 3) What ethical challenges determine human-robot interaction? In the studies the the method of narrative literature review has been used. The latest scientific publications on the researched issue were analysed. The results of the study indicate that the main factors which determine people's attitudes towards robots are apart from demographic variables and experiences gained by people from contacts with robots, the perceived usefulness of using robots, the image of robots created in the mass media and religiousness. The key challenges in human-robot interaction apart from effective communication is the reflection of emotions. The research results enable the identification of further directions of scientific research on human-robot interaction. They can also enrich practitioner’s perspective in the studied area.
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FUNDING
Środki na badania naukowe uczelni.
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