PL EN
Crucial workforce skills necessary for efficient performance of multicultural teams in Industry 5.0. - the results of an in-depth group interview with managers from selected European countries
 
Więcej
Ukryj
1
Akademia Ignatianum w Krakowie
 
 
Data nadesłania: 29-04-2023
 
 
Data ostatniej rewizji: 21-06-2023
 
 
Data akceptacji: 23-06-2023
 
 
Data publikacji: 29-07-2023
 
 
Autor do korespondencji
Agnieszka Knap-Stefaniuk   

Akademia Ignatianum w Krakowie
 
 
JoMS 2023;51(2):669-689
 
SŁOWA KLUCZOWE
DZIEDZINY
STRESZCZENIE
Objectives:
In view of upcoming changes, the issue of workforce skills necessary for efficient performance of multicultural teams in Industry 5.0 is both important and topical. The aim of the study reported in this this article is to identify particular workforce skills which managers from seven European countries consider crucial for efficient performance of multicultural teams in Industry 5.0.

Material and methods:
To achieve this aim, in April 2023 the author conducted a study using mixed research methodology (i.e. a qualitative study with quantitative elements) based on a literature review and an in-depth group interview. The theoretical part of the article describes workforce skills relevant to Industry 5.0, which is followed by a presentation of the methodology of the study, its results, and conclusions.

Results:
Based on the literature and the results of the interview, the author demonstrates that the requirements for workforce skills important in Industry 5.0 are changing towards soft skills. Moreover, in the opinion of managers who work with multicultural teams, the crucial skills of members of such teams that will ensure their efficient performance in Industry 5.0 belong to the group of skills categorised as working with people (following the classification of The World Economic Forum, Future of Jobs Report, 2020).

Conclusions:
Another significant finding of the study is the observation that the transformation of companies within Industry 5.0 will require a change in the approach to workforce skills, especially in culturally diverse work environments (i.e. multicultural teams).

 
REFERENCJE (54)
1.
Acemoglu, D., Restrepo, P. (2018). Low-skill and high-skill automation. 12(2): 204-232. Journal of Human Capital, DOI:10.1086/697242.
 
2.
Adepoju, O. O., Aigbavboa, C. O. (2021). Assessing knowledge and skills gap for construction 4.0 in a developing economy. 21(3), e2264. Journal of Public Afairs.
 
3.
Albrecht, S. L., Connaughton, S., Foster, K., Furlong, S., and Yeow, J. (2020). Change engagement, change resources and change demands: a model for positive employee orientations to organizational change. 11:531944. Frontiers in Psychology. doi: 10.3389/fpsyg.2020.531944.
 
4.
Behfar, K., Kern, M., Brett, J. (2006). Managing challenges in multicultural teams. In: National culture and groups. Emerald Group Publishing Limited, 233-262.
 
5.
Breque, M., De Nul, L., Petridis, A. (2021). Industry 5.0 towards a sustainable, human-centric and resilient European industry. Luxembourg: Publications Office of the European Union. doi: 10.2777/308407.
 
6.
Burnes, B. (2011). Introduction: why does change fail, and what can we do about it? 11: 445-450. Journal of Change Management. doi: 10.1080/14697017.2011.630507.
 
7.
Carayannis, E.G., Morawska-Jancelewicz, J. (2022). The Futures of Europe: Society 5.0 and Industry 5.0 as Driving Forces of Future Universities. 13, 1-27. Journal of the Knowledge Economy.
 
8.
Chaturvedi, K. (2022). Impact of Cross-Cultural Diversity on Organizational Productivity. 5(2):70-73. International Journal of Research in Engineering, Science and Management, https://www.ijresm.com. ISSN (Online): 2581-5792.
 
9.
Chin, Susan Tee Suan. (2021). Influence of Emotional Intelligence on the Workforce for Industry 5.0.
 
10.
Article ID 882278, Journal of Human Resources Management Research. doi: 10.5171/2021.882278.
 
11.
Demir, K. A., Cicibas, H. (2017). Industry 5.0 and a Critique of Industry 4.0. In 4th international management information systems conference, 17-20 October, Istanbul, Turkey (pp. 1-11).
 
12.
Doherty, O., Stephens, S. (2021). The skill needs of the manufacturing industry: can higher education keep up? 63(4), 632–646. Education + Training.
 
13.
Elim, H. I., & Zhai, G. (2020). Control system of multitasking interactions between society 5.0 and industry 5.0: A conceptual introduction & its applications. 1463(1), 012035. Journal of Physics: Conference Series, DOI 10.1088/1742-6596/1463/1/012035.
 
14.
Ellingrud, K., Gupta, R., Salguero, J. (2020). Building the vital skills for the future of work in operations. McKinsey & Company.
 
15.
Ellitan, L. (2020). Competing in the Era of Industrial Revolution 4.0 and Society 5.0. 10(1):1-12. Jurnal Maksipreneur.
 
16.
Ellitan, L., Anatan, L. (2020). Achieving Business Continuity in Industrial 4.0 and Society 5.0. 4: 235–239. International Journal of Trend in Scientific Research and Development.
 
17.
Ernst, E., Merola, R., Samaan, D. (2019). Economics of Artificial Intelligence: Implications for the Future of Work. 9(1):1-35. IZA Journal of Labor Policy.doi:10.2478/izajolp-2019-0004.
 
18.
Fugate, M. (2012). The impact of leadership, management, and HRM on employee reactions to organizational change. 31: 177-208. Research in Personnel and Human Resources Management. doi: 10.1108/S0742-730120120000031007.
 
19.
Frankiewicz, B., Chamorro-Premuzic, T. (2020, May). Digital transformation is about talent, not technology. 6,3. Harvard Business Review.
 
21.
Frey, C. B., Osborne, M. A. (2017). The future of employment: How susceptible are jobs to computerisation?. 114:254-280. Technological Forecasting and Social Change, Elsevier, DOI: 10.1016/j.techfore.2016.08.019.
 
22.
Gibson, C. B., McDaniel, D. M. (2010). Moving beyond conventional wisdom: Advancements in cross-cultural theories of leadership, conflict, and teams. 5: 450-462. Perspectives on Psychological Science.
 
23.
Güğerçin, S., Güğerçin, U. (2021). How Employees Survive In The Industry 5.0 Era: In-Demand Skills Of The Near Future. 7 (31):524-533. International Journal of Disciplines Economics & Administrative Sciences Studies.
 
24.
Hajro, A., Gibson, C. B., Pudelko, M. (2017). Knowledge exchange proces in multicultural teams: linking organizational diveristy climates to teams’ effectiveness. 60(1):345-372. Academy of Management Journal 2017, https://doi.org/10.5465/amj.20....
 
25.
Horwitz, S.K. and Horwitz, I.W. (2007), The effects of team diversity on team outcomes: a Metaanalytic review of team demography. 33(6): 987-1015. Journal of Management.
 
26.
Juszczyk, S. (2013) Badania jakościowe w naukach społecznych. Szkice metodologiczne, Katowice: Wydawnictwo Uniwersytetu Śląskiego.
 
27.
Kim, J., Park, C. Y. (2020). Education, skill training, and lifelong learning in the era of technological revolution: A review. 34(2), 3-19. Asian Pacific Economic Literature.
 
28.
Karna, W.J., Knap-Stefaniuk, A. (2019). Challenges in Managing Multicultural Teams. 3(26): 6785. Perspectives on Culture.
 
29.
Khemissi, F., Jouili, T. (2021). The Impact of Skills Development on Employee Performance, 21 (11): 278-286. International Journal of Computer Science and Network Security. https://doi.org/10.22937/IJCSN....
 
30.
Mannix, E., Neale, M.A. (2005), What differences make a difference? The promise and reality of diverse teams in organizations. 6(2): 31-55. Psychological Science in the Public Interest.
 
31.
Martin, B., Healy, J. (2009). Changing Work Organization and Skill Requirements, 35(3): 393-437. Australian Bulletin of Labour.
 
32.
Misoc, I. (2017). The Effects of Cultural Diversity on Team Performance: A Comparison between the Performance of Monocultural Teams and the Performance of Multicultural Teams in Tourism Organizations.7(7): 207-218. International Journal of Academic Research in Business and Social Sciences.
 
33.
Miszczak, A., Walasek, J. (2013). Techniki wyboru próby badawczej. 2(6):100-108. Obronność – Zeszyty Naukowe Wydziału Zarządzania i Dowodzenia Akademii Obrony Narodowej.
 
34.
Mohd J., Abid, H (2020). Critical Components of Industry 5.0 Towards a Successful Adoption in the Field of Manufacturing. 05(03):327-348. Journal of Industrial Integration and Management.
 
35.
Morrar, R. Arman, H. Mousa, S. (2017). The Fourth Industrial Revolution (Industry 4.0): A Social Innovation Perspective. 7:12-20. Technology Innovation Management Review.
 
36.
Olejniczak, T., Miszczynski, M., and Itohisa, M. (2020). Between closure and Industry 4.0: strategies of Japanese automotive manufacturers in Central and Eastern Europe in reaction to labour market changes. 20(2): 196-214.International Journal of Automotive Technology and Management.
 
37.
Pereira, A.G., Lima, T.M., Charrua-Santos, F. (2020). Industry 4.0 and Society 5.0: Opportunities and threats. 8: 3305-3308. International Journal of Recent Technology and Engineering.
 
38.
Phillips, J.,Klein, J.D. (2023). Change Management: From Theory to Practice. (2023) 67:189–197. TechTrends. https://doi.org/10.1007/s11528....
 
39.
Saniuk, S., Grabowska, S., Straka, M. (2022). Identification of Social and Economic Expectations: Contextual Reasons for the Transformation Process of Industry 4.0 into the Industry 5.0 Concept. 14: 1391. Sustainability.
 
40.
Savanevičienė, A.; Statnickė, G.; Vaitkevičiu, S. (2019). Individual Innovativeness of Different Generations in the Context of the Forthcoming Society 5.0 in Lithuania. 30: 211-222. Engineering. Economics.
 
41.
Schwab, K., Zahidi, S. (2020). The Global Competitiveness Report: special edition 2020, (report), National Competitiveness and Productivity Council. Department of Enterprise, Trade and Employment, 2020-11-30 (http://hdl.handle.net/2262/954...).
 
42.
Skobelev, P.O., Borovik, S.Y. 92017). On the way from Industry 4.0 to Industry 5.0: From digital manufacturing to digital society. 2: 307-311. International Scientific Journal Industry 4.0.
 
43.
Stahl, G. K., Maznevski, M., Voigt, A.S. and Jonsen, K. (2010). Unraveling the effects of cultural diversity in teams: A meta-analysis of research on multicultural work groups. 41( 4), 690-709. Journal of International Business Studies.
 
44.
Stevens F.G., Plaut V.C., Sanchez-Burks J. (2008). Unlocking the benefits of diversity. All-inclusive multiculturalism and positive organizational change. 44(1): 116-133. The Journal of Applied Behavioral Science.
 
45.
Szpilko, D. Szydło, J., Samul, J. (2022). Challenges And Benefits of Working In Multicultural.
 
46.
Teams: Evidence from Poland and Romania. Article ID 493446. The Journal of Organizational.
 
47.
Management Studies. doi: 10.5171/2022.493446.
 
48.
Sogancilar, N., Ors, H. (2018). Understanding the challenges of multicultural team management. 793):259-268. Journal of Business, Economics and Finance. DOI: 10.17261/Pressacademia.2018.954.
 
49.
The Future of Jobs Report. (2016). Retrieved from: http://www3.weforum.org/docs/W....
 
50.
The Future of Jobs Report. (2020). World Economic Forum. Retrieved from: https://www.weforum.org/report....
 
51.
WMF (2019) The WMF’s Top Ten Skills for the Future of Manufacturing, https://www.worldmanufacturing....
 
52.
Xu, X., Lu, Y., Vogel-Heuser, B., Wang, L. (2021). Industry 4.0 and Industry 5.0-Inception, conception and perception. 61:530-535. Journal of Manufacturing Systems. https://doi.org/10.1016/j.jmsy....
 
53.
Yavari, F., Pilevari, N.(2020). Industry revolutions development from Industry 1.0 to Industry 5.0 in manufacturing. 5: 44-63. Journal of Industrial Strategic Management.
 
54.
Ybarra, O. (2023). The skills that help employees adapt: Empirical validation of a four category framework. 18(2): e0282074. PLoS ONE. https://doi.org/10.1371/journa....
 
eISSN:2391-789X
ISSN:1734-2031
Journals System - logo
Scroll to top